Fast and expert equipment service and support
Our Customer Care headquarters in Anaheim, CA are ideally situated between several major airports. This gives us the possibility to travel to most North American locations in the shortest possible time frame.
We also have engineers in each time zone that can respond quickly to any situation.
Our engineers have been specially selected for their range of skills according to the specific products they support. In all cases they have intimate knowledge of the product, formed by working with production & the product group in the design phase and manufacture of the equipment.
Currently we support the following products:
Flying Probe – Loc8, Evo-2, Ultim8, Acceler8, Probot, Speedy
Grid Test – Econo, Versa, Mega, Precise, Micro range, Valid8
AOI – Mania Products (general support and PM/calibrations services)
Upgrades and Refurbishment Programs
We offer a range of refurbishment programs including
- Speedy mechanical refurbishment & Windows Upgrade
- Grid Tester Cassette Refurbishment
- Machine software updates
Maintenance Contracts
We offer two types of contracts for all equipment types. Each type can also be tailored to meet individual needs and/or concerns.
- PremiumCare – Fully inclusive parts and labour
- StandardCare – Fully inclusive labour
Repair
We offer repair service to many
- electronic
- electro-mechanic
- mechanic components
If you would like to receive information about any of the above services, please send your inquiry to: customercare.na@gardien.com or call +1 (877) 257-6433 (from 8 am to 6 pm pst).